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ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of Electronic Fund
Transfers we are capable of handling, some of which may not apply to your account.
Please read this disclosure carefully because it tells you your rights and obligations
for the transactions listed. You should keep this notice for future reference.
Electronic Fund Transfers Initiated By
Third Parties. You may authorize a third party to initiate electronic fund transfers
between your account and the third party's account. These transfers to make or receive
payment may be one-time occurrences or may recur as directed by you. These transfers
may use the Automated Clearing House (ACH) or other payments network. Your authorization
to the third party to make these transfers can occur in a number of ways. For example,
your authorization to convert a check to an electronic fund transfer or to electronically
pay a returned check charge can occur when a merchant provides you with notice and
you go forward with the transaction (typically, at the point of purchase, a merchant
will post a sign and print the notice on a receipt). In all cases, these third party
transfers will require you to provide the third party with your account number and
bank information. This information can be found on your check as well as on a deposit
or withdrawal slip. Thus, you should only provide your bank and account information
(whether over the phone, the Internet, or via some other method) to trusted third
parties whom you have authorized to initiate these electronic fund transfers. Examples
of these transfers include, but are not limited to:
- Preauthorized credits. You may
make arrangements for certain direct deposits to be accepted into your checking
or savings account(s).
- Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking or savings
account(s).
- Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment
from your checking account using information from your check to pay for purchases
or pay bills.
- Electronic returned check
charge. You may authorize a merchant or other payee to initiate an electronic
funds transfer to collect a charge in the event a check is returned for insufficient
funds.
Telephone Transfers - types of transfers
- You may access your account by telephone 24 hours a day at 877-703-8637 using
your personal identification number, a touch tone phone, and your account numbers
, to:
- transfer funds from checking
to checking
- transfer funds from checking
to savings
- transfer funds from savings
to checking
- transfer funds from savings to savings
- get information about:
- the account balance of checking account(s)
- the account balance of savings
account(s)
- CD and loan information
ATM Transfers - types of transfers and
dollar limitations - You may access your account(s) by ATM using your Debit
Card and personal identification number, to:
- get cash withdrawals from checking
account(s) with a debit card
- you may withdraw no more than $510.00
per day
- transfer funds from savings
to checking account(s) with a debit card
- transfer funds from checking
to savings account(s) with a debit card
- get information about:
- the account balance of your checking
account(s)
- the account balance of your savings
account(s)
Some of these services may not be available
at all terminals.
Types of Debit Card Point-of-Sale
Transactions - You may access your checking account(s) to purchase goods (in
person, online, or by phone), pay for services (in person, online, or by phone),
get cash from a merchant, if the merchant permits, or from a participating financial
institution, and do anything that a participating merchant will accept.
Point-of-Sale Transactions - dollar
limitations - Using your card:
- you may not exceed $1,500.00
in transactions per business day
Currency Conversion. When you use your
Visa®-branded Debit Card at a merchant that settles in currency other than US
dollars, the charge will be converted into the US dollar amount. The currency conversion
rate used to determine the transaction amount in US dollars is either a rate selected
by Visa from the range of rates available in wholesale currency markets for the
applicable central processing date, which rate may vary from the rate Visa itself
receives, or the government-mandated rate in effect for the applicable central processing
date, plus 1%. The conversion rate in effect on the processing date may differ from
the rate in effect on the transaction date or posting date.
Advisory Against Illegal Use. You agree not to use your card(s) for illegal gambling or other illegal purpose.
Display of a payment card logo by, for example, an online merchant does not necessarily
mean that transactions are lawful in all jurisdictions in which the cardholder may
be located.
Online Banking & Online Bill
Pay Computer Transfers - types of transfers - You may access your account(s)
by computer through the internet by logging onto our website at www.ibanktx.com
and using your personal identification number, your user identification, and your
password.
FEES
- We do not charge for direct
deposits to any type of account.
- We do not charge for
preauthorized payments from any type of account.
You may access your account for Online Banking
and Online Bill Pay services via the internet.
For further information regarding these
services, see the agreement provided at the time you contracted for these services.
ATM Operator/Network Fees. When
you use an ATM not owned by us, you may be charged a fee by the ATM operator or
any network used (and you may be charged a fee for a balance inquiry even if you
do not complete a fund transfer).
DOCUMENTATION
- Terminal transfers. You can
get a receipt at the time you make a transfer to or from your account using an automated
teller machine or point-of-sale terminal. However, you may not get a receipt if
the amount of the transfer is $15 or less.
- Preauthorized credits. If you have arranged to have direct deposits made to your account at least once
every 60 days from the same person or company, you can call us toll free at 1-877-703-8637
to find out whether or not the deposit has been made.
- Periodic statements.
You will get a monthly account statement from
us for your checking accounts.
You will get a monthly account statement
from us for your savings accounts, unless there are no transfers in a particular
month. In any case, you will get a statement at least quarterly.
PREAUTHORIZED PAYMENTS
- Right to stop payment and procedure
for doing so. If you have told us in advance to make regular payments out of
your account, you can stop any of these payments. Here is how:
Call or write us at the telephone number or
address listed in this brochure in time for us to receive your request 3 business
days or more before the payment is scheduled to be made. If you call, we may also
require you to put your request in writing and get it to us within 14 days after
you call.
We will charge you $25.00 for each
stop-payment order you give.
- Notice of varying amounts. If
these regular payments may vary in amount, the person you are going to pay will
tell you, 10 days before each payment, when it will be made and how much it will
be. (You may choose instead to get this notice only when the payment would differ
by more than a certain amount from the previous payment, or when the amount would
fall outside certain limits that you set.)
- Liability for failure to
stop payment of preauthorized transfer. If you order us to stop one of these
payments 3 business days or more before the transfer is scheduled, and we do not
do so, we will be liable for your losses or damages.
FINANCIAL INSTITUTION'S LIABILITY
Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct
amount according to our agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not
have enough money in your account to make the transfer.
- If you have an overdraft line and
the transfer would go over the credit limit.
- If the automated teller machine
where you are making the transfer does not have enough cash.
- If the terminal or system was not
working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control
(such as fire or flood) prevent the transfer, despite reasonable precautions that
we have taken.
- There may be other exceptions stated
in our agreement with you.
CONFIDENTIALITY
We will disclose information to third parties
about your account or the transfers you make:
- where it is necessary for completing transfers;
or
- in order to verify the existence
and condition of your account for a third party, such as a credit bureau or merchant;
or
- in order to comply with government
agency or court orders; or
- as explained in the Privacy Disclosure
contained elsewhere in this document.
UNAUTHORIZED TRANSFERS
(a) Consumer liability.
• Generally. Tell us
AT ONCE if you believe your card and/or code has been lost or stolen, or if you
believe that an electronic fund transfer has been made without your permission using
information from your check. Telephoning is the best way of keeping your possible
losses down. You could lose all the money in your account (plus your maximum overdraft
line of credit). If you tell us within 2 business days after you learn of the loss
or theft of your card and/or code, you can lose no more than $50 if someone used
your card and/or code without your permission.
If you do NOT tell us within 2 business
days after you learn of the loss or theft of your card and/or code, and we can prove
we could have stopped someone from using your card and/or code without your permission
if you had told us, you could lose as much as $500.
Also, if your statement shows transfers
that you did not make, including those made by card, code or other means, tell us
at once. If you do not tell us within 60 days after the statement was mailed to
you, you may not get back any money you lost after the 60 days if we can prove that
we could have stopped someone from taking the money if you had told us in time.
Also, if your statement shows transfers
that you did not maIf a good reason (such as a long trip or a hospital stay) kept you
from telling us, we will extend the time periods.
• Additional Limit on Liability for Visa®-branded
Debit Card. Unless you have been grossly negligent or have engaged in fraud,
you will not be liable for any unauthorized transactions using your lost or stolen
Visa®-branded Debit Card. This additional limit on liability does not apply
to ATM transactions or to transactions using your Personal Identification Number
which are not processed by VISA®.
(b) Contact in event of unauthorized
transfer. If you believe your card and/or code has been lost or stolen, call
or write us at the telephone number or address listed in this brochure. You should
also call the number or write to the address listed in this brochure if you believe
a transfer has been made using the information from your check without your permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your
Electronic Transfers, Call or Write us at the telephone number or address listed
in this brochure, as soon as you can, if you think your statement or receipt is
wrong or if you need more information about a transfer listed on the statement or
receipt. We must hear from you no later than 60 days after we sent the FIRST statement
on which the problem or error appeared.
- Tell us your name and account number (if
any).
- Describe the error or the transfer
you are unsure about, and explain as clearly as you can why you believe it is an
error or why you need more information.
- Tell us the dollar amount of the
suspected error.
If you tell us orally, we may require that
you send us your complaint or question in writing within 10 business days.
We will determine whether an error
occurred within 10 business days (5 business days for Visa®-branded Debit Card
point-of-sale transactions and 20 business days if the transfer involved a new account)
after we hear from you and will correct any error promptly. If we need more time,
however, we may take up to 45 days (90 days if the transfer involved a new account,
a point-of-sale transaction, or a foreign-initiated transfer) to investigate your
complaint or question. If we decide to do this, we will credit your account within
10 business days (5 business days for Visa®-branded Debit Card point-of-sale
transactions and 20 business days if the transfer involved a new account) for the
amount you think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask you to put your complaint
or question in writing and we do not receive it within 10 business days, we may
not credit your account. Your account is considered a new account for the first
30 days after the first deposit is made, unless each of you already has an established
account with us before this account is opened.
We will tell you the results within
three business days after completing our investigation. If we decide that there
was no error, we will send you a written explanation.
You may ask for copies of the documents
that we used in our investigation.
Integrity Bank, ssb
CUSTOMER SERVICE
4040 WASHINGTON AVENUE
HOUSTON, TEXAS 77007-5606
Business Days: Monday through Friday
Excluding Federal Holidays
Telephone #: (713) 335-8700
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST
NOTICE OF ATM/NIGHT DEPOSIT FACILITY
USER PRECAUTIONS
As with all financial transactions, please
exercise discretion when using an automated teller machine (ATM) or night deposit
facility. For your own safety, be careful. The following suggestions may be helpful.
- Prepare for your transactions at home
(for instance, by filling out a deposit slip) to minimize your time at the ATM or
night deposit facility.
- Mark each transaction in your
account record, but not while at the ATM or night deposit facility. Always save
your ATM receipts. Don't leave them at the ATM or night deposit facility because
they may contain important account information.
- Compare your records with the
account statements or account histories that you receive.
- Don't lend your ATM card to anyone.
- Remember, do not leave your card at the ATM.
Do not leave any documents at a night deposit facility.
- Protect the secrecy of your Personal
Identification Number (PIN). Protect your ATM card as though it were cash. Don't
tell anyone your PIN. Don't give anyone information regarding your ATM card or PIN
over the telephone. Never enter your PIN in any ATM that does not look genuine,
has been modified, has a suspicious device attached, or is operating in a suspicious
manner. Don't write your PIN where it can be discovered. For example, don't keep
a note of your PIN in your wallet or purse.
- Prevent others from seeing you
enter your PIN by using your body to shield their view.
- If you lose your ATM card or if
it is stolen, promptly notify us. You should consult the other disclosures you have
received about electronic fund transfers for additional information about what to
do if your card is lost or stolen.
- When you make a transaction, be
aware of your surroundings. Look out for suspicious activity near the ATM or night
deposit facility, particularly if it is after sunset. At night, be sure that the
facility (including the parking area and walkways) is well lighted. Consider having
someone accompany you when you use the facility, especially after sunset. If you
observe any problem, go to another ATM or night deposit facility.
- Don't accept assistance from anyone
you don't know when using an ATM or night deposit facility.
- If you notice anything suspicious
or if any other problem arises after you have begun an ATM transaction, you may
want to cancel the transaction, pocket your card and leave. You might consider using
another ATM or coming back later.
- Don't display your cash; pocket
it as soon as the ATM transaction is completed and count the cash later when you
are in the safety of your own car, home, or other secure surrounding.
- At a drive-up facility, make sure
all the car doors are locked and all of the windows are rolled up, except the driver's
window. Keep the engine running and remain alert to your surroundings.
- We want the ATM and night deposit
facility to be safe and convenient for you. Therefore, please tell us if you know
of any problem with a facility. For instance, let us know if a light is not working
or there is any damage to a facility. Please report any suspicious activity or crimes
to both the operator of the facility and the local law enforcement officials immediately.
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